Nestled in the breathtaking Franschhoek Valley, Grande Provence Heritage Wine Estate offers a world-class experience combining fine wine, gourmet cuisine, and luxury accommodation. As a prestigious destination catering to both local and international guests, seamless payment processing is essential to ensuring exceptional customer service.
However, the wine estate faced significant challenges with their existing payment devices ranging from battery failures, inability to process contactless payments and screen blackouts. These ongoing technical issues disrupted transactions, causing delays and frustration for both staff and guests.
Understanding the urgency of the situation, Sasai Fintech stepped in to provide a seamless and efficient payment solution by introducing a more robust solution with Linux terminals. The estate staff received in-depth training, covering transaction processing, troubleshooting, and insights into international and local payment processes.
In January 2025, a further upgrade was conducted, replacing the Linux terminals with state-of-the-art Android terminals. These new devices not only enhanced transaction efficiency but also impressed the merchant with their sleek, modern design that aligned with the estate’s elegant brand identity. Android terminals are becoming popular as they allow merchants to accept payments while also adding business applications, making them versatile business tools rather than just payment acceptance devices.
With the introduction of Sasai’s advanced payment devices and ongoing support, Grande Provence saw immediate improvements in transaction efficiency and customer experience. Regular site visits and continuous training ensured staff confidence in managing transactions smoothly. The estate’s management was delighted with the improved reliability, efficiency, and support provided by Sasai. As a result, not only was the business successfully retained, but Grande Provence now enjoys a seamless, hassle-free payment system that enhances guest satisfaction.
“Sasai’s support and innovative payment solutions have transformed our transaction processes. The new payments solution operate seamlessly, and the ongoing training and assistance have been invaluable. We can now focus on delivering an exceptional experience to our guests without worrying about payment disruptions.” said Grande Provence Heritage Wine Estate Finance Manager – Chris van den Berg
Sasai Fintech continues to drive digital transformation in the payments space, ensuring hospitality businesses like Grande Provence can operate efficiently and deliver the best customer experience possible. By leveraging our advanced payment solutions, merchants can trust in reliable transactions that enhance operational excellence and customer satisfaction.
“As we expand into key sectors like transport, retail, and food & beverage, our focus remains on delivering seamless, secure, and innovative payment solutions tailored to Africa’s businesses. Grande Provence, with its rich heritage and high customer engagement, needed a reliable payment system to enhance operations. We introduced advanced payment devices, alongside hands-on training and support, ensuring a smooth transition to a more efficient, customer-friendly experience. We’re proud to have optimized their payment processes, allowing them to focus on delivering exceptional service.” Said Executive Head Payments Sasai Fintech – Attie Van Der Linde
For more information on how Sasai can optimize your payment systems, contact us today!
